Ncell is the first private mobile service provider in Nepal which was known as “Mero mobile” at the begining in 2004. It launched its service commercially in September 2005. In 2010, it was rebranded as ‘Ncell’ after it was acquired by Telia Company. In 2016, Ncell became part of Axiata Group Berhad. Then it became Ncell Private Limited and now Ncell Axiata Limited after converting into a public limited company on 3 August 2020. It operates the widest 4G network in the country. Ncell also provides offline and online services for customer support.
Useful website links -> Aambo web links
Here is the list of all Ncell service code that you’ll need:
|1.||Balance check||Dial *101# or *901# and then press the call button|
By calling, you need to call 9001 and dial 1
send blank SMS to 90011
|how to check balance in Ncell|
|2.||How to check Ncell number owner ?||Dial *103# or *903# and then press the call button||Know our own number Ncell|
|3.||Ncell Recharge from recharge card pin number||*102*PIN number# and then press the call button|
|there will be 16 digit recharge card pin number|
SMS recharge PIN number of the recharge card to 90012
Dial 90012 and then enter the PIN number of your recharge card.
You can also use Ncell App/E-care
|4.||Ncell caller tunes||Call 17117 through IVR or Dial *17117#|
SMS PRBT Tune code to 17117
|Ncell caller tunes /PRBT|
|5.||Balance transfer||Dial 17122 for free to activate and 17122*<Type receiver’s mobile number>*<Type transfer amount>#.||Ncell balance transfer|
|6.||Ncell sapati number||Dial *9988#||Get Ncell credit balance. There will be Rs. 2 service charge.|
|7.||Data packs||*123# or *17123#||Mobile data packs subscription|
|8.||Status of data packs/remaining volume||dial *901# or type ‘status’ and SMS it to 17123.||Check remaining volume in Ncell|
|9.||Incoming and outgoing call barring||Dial 3300000# to cancel call barring||Incoming and outgoing Call barring|
|10.||Ncell customer care|
Ncell call center phone number
Blocking your lost number
|9005 from Ncell Prepaid Numbers|
9007 from Ncell Pro & Ncell Biz Numbers
9809005000 from other numbers.
|You can call to IVR (900/9005) for free like toll free numbers. You can get call center representative 5 calls free every month but after that standard charges will be applicable in 6th call to call center representative.|
Calling from Ncell number to call representative is free upto 5 calls but calling from other operators like NTC etc will be charged.
You can get help from call center 24X7.
|11.||Ncell customer care online chat||https://www.ncell.axiata.com/en||You can get online chat service via their website. You’ll find chat box at bottom right-hand side of Ncell website.|
|12.||Ncell social connection||Ncell Facebook|
|Ncell social connections for online support, updates and offerings.|
|13.||Ncell 4G activation||Ncell Free upgrade to 4G||You can see whether your SIM is 4G enabled or not by entering your number. Check the web-page and follow instructions.|
|14.||How to get internet setting in Ncell sim||Type all and send SMS to 9595||It’s quick and easy.|
|15.||How to buy Ncell voice packs with code?||*17118# or call 17118||You can type S and send it to 17118 for the remaining minutes in the voice pack.|
|16.||Activate international roaming Ncell||Dial code *12127#||Simple step.|
|17.||Ncell PIN recovery||To confirm your PIN-PUK number, contact 9005 call center service.|
|18.||Ncell recharge PIN (code/number) damage||call 9005||provide the serial number of damaged card and at-least 4 digits from the visible PIN number|
|19.||Recharge to any other number’s account using your SIM||Dial *102*recharge PIN*mobile number#|
|20.||Check age of your SIM card||Dial *903#||SIM card age means the time frame from the day of SIM activation to the current day.|
If your SIM age is high then you can get higher loyalty bonus which you can get on every recharge.
|21.||Not being able to make or receive any calls even if you have balance and network coverage in your mobile||Dial *330*0000# to cancel call barring||Sometimes it may happen if you have activated “All incoming and outgoing call barring”.|
If this process doesn’t work then contact 9005 for help.
|22.||Lost phone and want to perform location trace||SIM owner must visit Ncell center and you must carry valid original documents with you.|
|23.||Get the call detail record of you number||Ncell App or E-care||You can get by using Ncell App or E-care without any service charge or you can also visit Ncell centre with your original document.|
|24.||SIM card registration failed||call 9005 or visit Ncell centre with your document||SIM card gets activate within 24 hours but if your SIM card is not activated yet then you can contact for support.|
|25.||Check whether your handset supports 4G or not||check if your handset model supports 4G via http://www.gsmarena.com||In your mobile settings –|
Go to settings > Mobile network > Network mode.
If there is 4G in network options, you can choose 4G/LTE.
How to activate your SIM card?
- Insert your SIM card into your GSM phone
- Switch ON your mobile phone
- Enter the 4 digits PIN 1 code which appears on the housing of your SIM card
- Your SIM card will be activated after you make your first call.
How to deactivate game service in Ncell ?
To deactivate all Fun, Gaming & Entertainment services type STOP and send SMS TO 7724.
Ncell saapati details:
If your sim card is of 15 days or older then you can get Ncell Saapati. It is available for all prepaid customers of Ncell. Your sim balance is below Rs. 5 but there is no possiblility of recharging immediately then you can take Ncell Saapati easily. After receiving Saapati amount you can make calls, send SMS or use data etc.
- Ncell balance saapati worth Rs.40 will include service charge of Rs.2.55
- Ncell double balance saapati of Rs. 80 will include service charge of Rs.2.55
- Ncell voice saapati of Rs. 10 will include service charge of Rs. 2.55 with 15 minutes and has validity of 1 Day.
- Ncell mini data saapati of Rs. 20 will include service charge of Rs. 2.55 with 200 MB of data with 1 day validity
- Ncell data saapati Rs.40 will include service charge of Rs.2.55 with 600 MB data with validity of 3 days.
- Ncell double data saapati of Rs. 80 will include service charge of Rs. 2.55 with 1200 MB of data with validity of 7 Days.
How to payback Ncell Saapati?
You don’t need to do anything to payback Ncell Saapati. It will be deducated automatically from the new balance after you recharge along with service charge. If you haven’t recharged after taking Saapati, then you’ll not be able to take another Saapati until your previous saapati is cleared.
Ncell contact address
Ncell Axiata Limited.
Ncell ICON, Ward No. 26, Lainchaur, Kathmandu Metropolitan City, Kathmandu District, Bagmati Pradesh, Nepal
Phone: +977 980 555 4444